Refund and Cancellation Policy

JobsEye sells applications in packs, paid for once, in advance. The number of applications in a pack and its price are shown before you pay. There is no subscription, no monthly fee and no automatic renewal, so there is nothing to cancel after a purchase and you are never charged again unless you buy another pack.

Packs do not expire: applications from a pack stay in your balance until you use them. Your first applications are free and need no card.

An application is taken from your balance when we submit it to the employer. If we cannot complete an employer's form, or a submission does not go through for reasons within our control, that application is returned to your balance and you are not billed for it.

Amounts paid are non-refundable once the corresponding applications have been consumed, except where a refund is required by applicable law. Closing your account does not entitle you to a refund of amounts already spent.

If we discontinue a paid feature entirely, we will refund, pro rata, any entitlement you purchased for that feature and have not used.

Refunds are returned to the original payment method through our payment processor. Once we have issued a refund, your bank or card issuer may take several working days to show it on your statement.

You can stop an application you have asked us to send before it is submitted. An application that is stopped before submission is not charged, and anything held for it is returned to your balance.

If you think you have been charged incorrectly, write to us at jobseye@infiniteleapai.com with the email address on your account and the date of the payment, and we will look into it. You can also reach us through the Contact page.