Supervisor - Customer Support

GHX · Hyderabad, IN

Let JobsEye apply for you Apply on the company site

We fill GHX's own form for you, and GHX emails you to confirm. Your first 5 applications are on us.

General Summary This Supervisor owns a Customer Care Exchange support team of 15+ analysts that supports the US region on a rotating shift, and is accountable for its results. The role mixes strategic work, such as setting team goals and leading change, with hands on work, such as running daily queues, handling escalations and coaching analysts. The role uses AI tools, including Claude, Slack AI and Agentforce, to improve productivity, quality and customer experience, and...