Sr Technical Service Desk Analyst - Team Leader L2

Unisys · Hyderabad, IN

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What success looks like in this role: Sr Technical Service Desk Analyst -Level 2 Job Summary We are seeking a Senior Technical Service Desk L2 to provide advanced technical support for end-user computing, applications, and infrastructure-related issues. The role involves troubleshooting complex incidents, mentoring L1 analysts, managing escalations, and ensuring timely resolution of service requests while maintaining high customer satisfaction. Key Responsibilities • Provide...