Software Engineer - Customer Support (Tech.)

Icertis · Pune, IN

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Responsibilities Responsibilities • Understand how the product works and how it is used by customers. • Interact with customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills. • Understand and fulfill enhancement requests received via customer use-cases. • Develop knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution. • Provide technical expertise,...