Sky Global Indian Service - RM_Sky Channel_0889_1804_1001753

Kotak Mahindra Bank · Pune, IN

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JOB Description – Sky Global Indian RM – Escalation Management Key Responsibilities: • Handle end-to-end customer escalations received through internal and external channels. • Ensure closure of complaints within defined TATs and service levels. • Coordinate with Branches, Operations, Contact Centre, Compliance, and other stakeholders for resolution. • Conduct root cause analysis and drive corrective actions for recurring issues. • Prepare MIS, complaint dashboards, and...