Senior Officer/Officer Customer Experience

BOBCARD · Navi Mumbai, IN

Let JobsEye apply for you Apply on the company site

We fill BOBCARD's own form for you, and BOBCARD emails you to confirm. Your first 5 applications are on us.

Role & Responsibilities: • Metric & SLA Management: Drive team performance to meet strict financial SLAs, focusing on: o AHT (Average Handle Time) for complex billing/fraud queries. o FCR (First Call Resolution) to limit repeat calls regarding account status. o CSAT / NPS (Customer Satisfaction/Net Promoter Score). o Service Level (SL%) and Abandonment Rate. • Compliance & Data Security: Ensure 100% adherence to RBI guidelines, PCI-DSS compliance, and banking data privacy...