Senior Assistant Vice President

EXL · Bengaluru, IN

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• Own end-to-end availability, performance, security and resilience across service desk, end-user computing, systems, network, voice and site-specific platforms, delivering agreed SLAs and measurable improvements in user and client experience. • Lead technology operations governance, capacity planning, major incident and problem management, business continuity and disaster recovery, with a focus on reducing recurring incidents and improving recovery readiness. • Identify and...