SaaS L2 Support Engineer

eInfochips · Bangalore, IN

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Position: SaaS L2 Support Engineer Job Description: Key Responsibilities of SaaS L2 Support Eng – Location – Remote (initial 3 months from Bangalore) Shift – 24*7 Exp 5 to 8 years 1.Serve as the first point of contact for application-related issues and service requests from global business users. Willingness to work in rotational shifts. 2.Provide Level 1 & Level 2 support for Content Management Systems like AEM , eCommerce platforms (e.g., Intershop, Salesforce Commerce,...