Process Lead and service desk Lead

Zensar · Pune, IN

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JOB DESCRIPTION Service Desk Analyst (L1 / L2) Role Summary Provide first and second level IT support to end users, ensuring timely resolution of incidents and service requests while maintaining high customer satisfaction. Key Responsibilities • Log, categorize, prioritize, and resolve incidents and service requests. • Provide remote troubleshooting for desktops, laptops, O365, email, VPN, printers, and business applications. • Perform user account administration in Active...