Ocean Customer Experience Team Lead

Maersk · Navi Mumbai, IN

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We are looking for a customer-focused Team Leader to manage and develop a Customer Experience team supporting end-to-end Ocean customer service activities. The role is responsible for delivering agreed SLAs and KPIs, improving customer experience, driving operational excellence, and building a highly engaged and capable team. Key Responsibilities • Lead and coach a Customer Experience team to deliver high-quality service and customer outcomes. • Ensure timely and accurate...