Help Desk Analyst

Verisk · Hyderabad, IN

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The Help Desk Analyst is responsible for providing Level 1 and Level 2 support for FAST and its internal employees, partners, and customers. The Help Desk Analyst is the initial point of contact for many IT, DevOps, or infrastructure related issues, and offers issue classification, timely resolution or transfer to the appropriate parties, status updates, and clear and concise communication and documentation to end users. Responsibilities • Provide Level 1 and Level 2 support...