Executive
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• Handle inbound customer interactions via webchat and digital channels. • Complete customer authentication and verification processes accurately. • Investigate customer accounts, identify root causes, and provide appropriate resolutions. • Resolve customer enquiries related to billing, payments, account management, services, products, and complaints. • Take end-to-end ownership of customer issues until closure. • Collaborate with back-office teams, SMEs, and specialist...
- Client Service Systems
- Internet Management
- Listening Skills
- Speed Typing
- Working under Pressure
- Writing Communication Skills