Customer Support Analyst
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Essential Functions • Supports in providing Tier 2 technical support and service activities for IQVIA's products and services for a designated client, group of clients or end users. • Assists in identifying and troubleshooting problems with software applications, recommends corrective action, and provides feedback based on client experiences to support product and process improvements. • Has a basic understanding of suite of client's vendors and IQVIA products and works with...