Customer Service Officer.Client Experience and Conduct-Customer Service
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Description Job Purpose: To delight internal and external customers over the phone ( inbound & outbound -call back) • Interact with customers over the phone to understand their banking needs. • Provide excellent customer service to achieve customer loyalty. • Resolve problems over the telephone. • End-to-end follow-up of customer issues • Migrate customers to digital channels • Convert sales opportunities to meet financial targets. • Clarify and explain procedures and...