Corporate Planning & Management - Support Operations Lead - Customer Experience - Associate

Goldman Sachs · Bengaluru, IN

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Role Overview Lead Procurement’s centralized customer support team of approximately 20 contingent workers distributed globally, serving internal and external customers through email, live chat, ServiceNow and AI-enabled channels. Shape a highperforming team, coordinate workforce coverage across regions and build partnerships across Procurement to ensure consistent service delivery and customer experience. Contribute to tooling implementations, reporting, automation and AI...