Associate Manager Business Operations (BMC Tools L3)

DXC Technology · HYDERABAD, IN

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Job Description: Essential Job Functions • Manage, configure, and maintain the BMC Remedy / ITSM suite, including Incident, Problem, Change, Work Order, Service Request Management, and Asset Management/CMDB modules. • Build and maintain workflows, business logic, approval processes, SLA rules, and notifications within BMC ITSM. • Maintain CMDB data accuracy, manage reconciliation rules, and ensure smooth data integration between discovery/monitoring tools and the CMDB. •...