Telecom Team Member-BPS
• Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership• Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results.• Strong focus on quality of interactions in order to delight customers, enabled by effective coaching and performance feedback structure and culture.• To establish a...
- Assertive communication
- Domain expertise
- Escalation Management
- Linguistic orientation
- Multitask Handling
- Process Understanding and Improvement
- Typing skills 25 WPM with 90 Percent Accuracy
- computer basic knowledge