Technical Support, Associate / New York, NY
About this role The team provides 24x7 support to C-level executives and their executive assistants, handling tasks such as installing, diagnosing, repairing, maintaining, and upgrading end-user hardware and software. The team is skilled in supporting a wide range of technologies, including PCs, VDIs, laptops, smartphones, tablets, MacBooks, Chromebooks, and home networks. Support is provided in person, by phone, or email, and includes phone/remote support, desk-side...
- Active Directory
- Mobile Device Management
- SCCM
- macOS
- Office 365
- Windows 10
- Windows 11
- Jabber
- Cisco AnyConnect
- Citrix Gateway
- VPN
- Dell hardware