Technical Service Desk Analyst

Unisys · Bangalore, IN

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What success looks like in this role: Job Summary We are seeking a Technical Service Desk Analyst L1 to provide first-level technical support to end users by handling IT incidents and service requests. This role involves troubleshooting hardware, software, network, and application-related issues while ensuring excellent customer service and adherence to service level agreements (SLAs). Key Responsibilities • Serve as the first point of contact for IT support requests via...