Technical Lead-Technical Support
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What You Can Expect As Technical Lead for our Technical Support Engineering team in Bangalore, you will serve as the primary escalation point, day-to-day technical mentor, and quality driver for a team resolving complex issues across Zoom Workplace, Zoom Phone, Zoom Contact Center, and enterprise integrations. You will guide engineers through difficult cases via real-time office hours and targeted coaching, build and maintain the team's knowledge foundation, and partner...