Team Lead - Priority Support Center
Job responsibility • Responsible for handling teams in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products (including all KRAs and KPIs defined for this process) for Priority customers • Handling of escalations on Voice & Data products • Handling team KPIs/KRAs • Keeping the team continually motivated in achieving the team goals • Developing a strong bonding between the members in the team so that they can share the same...