Support Consultant

Veradigm · Pune, IN

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JOB SUMMARY • Provides product application support to clients via the telephone and/or Internet (e.g., instant message, email). • Assesses nature of product or service issues and resolves support problems through independent judgment and advanced troubleshooting skills. ESSENTIAL FUNCTIONS / MAJOR JOB RESPONSIBILITIES • Possesses sound knowledge of organization's software products. • Follows all Standard Operating Procedures (SOPs, i.e. Patient Safety and Compliance). •...