Support Analyst, FICC and EQD Applications, Information Technology

Citicclsa · Pune, IN

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Key Areas of Responsibilities Monitoring production environment and act on production incidents Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management. Manage weekend events like software releases, BCP testing, etc. Status reporting on Health Checks, Changes, Incidents, Capacity and Performance. Documentation of Application Knowledgebase, Process. Make monitoring tool changes aligned with changing requirements or gaps...