Support Analyst

Fortive · Bangalore, IN

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Role Responsibilities • Application/Technical Support: Respond to inbound support requests via help desk platforms (e.g., Zendesk), phone, email, or chat. Triage and prioritize assistance needed, and resolve issues related to software, hardware, or system usage. • Training & Guidance: Provide baseline training and guidance to clients and providers on ServiceChannel applications • Issue Identification & Escalation: Identify system issues, document and report them to the...