Sr AV Engineer III
The Service Provider shall provide L3 as per above resource requirement for Audio Visual Engineering Support Services to ensure operational stability, advanced troubleshooting, escalation management, and resolution of complex Audio Visual (AV) incidents across the Client's AV environment. Incident Escalation Management • Receive and manage escalated AV incidents from Level 1 (L1) and Level 2 (L2) support teams. • Validate ticket quality and ensure all troubleshooting...