Service Recovery Engineer

Home Credit Indonesia · JAKARTA, ID

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You will: Understand all products journeys and technical flows to identify possible issue. Strong technical skills to perform data query, investigate, analyse logs and its correlation to product journey. Good communication skills to coordinate and collaborate investigation with L1 and L3 support. Ensure incident resolution is within agreed SLA and accepted by end-users. Provide workaround solutions within agreed resolution SLA (if permanent solution need further analysis and...