Service Desk Lead

Procore · Bangalore, IN

Apply on the company site

Job Description: The Service Desk Lead is responsible for the day-to-day operational leadership of the IT Service Desk team, ensuring SLA targets are met, escalations are managed effectively, and analysts are supported, coached, and held accountable to performance standards. This role acts as the bridge between the Service Desk team and IT management, owning team-level metrics, scheduling, quality, and process governance while remaining hands-on for critical incidents. Key...