Service Desk Associate (Swing Shift)
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The Service Desk Associate is the technical point of resolution for end-user technology combining front-line service ownership with hands-on desktop engineering. The role responds to complex user problems, queries and complaints, diagnoses them by engaging users and troubleshooting, and resolves them through timely fault rectification or appropriate escalation. Alongside that service responsibility, it provides central management of the desktop estate, covering image...
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