Service Desk Analyst

Procore · Bangalore, IN

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Job Summary The Service Desk Analyst serves as the primary point of contact for end users seeking technical assistance. This role is responsible for logging, troubleshooting, resolving, and escalating IT incidents and service requests while delivering exceptional customer service and ensuring strict adherence to Service Level Agreements (SLAs). Key Responsibilities • Act as the primary point of contact for IT-related incidents and service requests through phone, email, chat,...