Service Desk Analyst
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Service Desk Engineer – Level 1 (CL11) Position Summary: The Level 1 Service Desk Engineer is the first point of contact for end-user incidents and service requests. The role delivers timely, courteous, and accurate support using approved knowledge articles and standard procedures, resolves common issues at first contact whenever possible, fulfills authorized requests, maintains complete ticket records, and escalates issues that require advanced technical investigation. Key...
- ServiceNow