Service Delivery Manager – Oracle Application Managed Services (AMS)

Apps Associates · Hyderabad, IN

Apply on the company site

Key Responsibilities Service Delivery Management • Manage end-to-end delivery of Oracle Application Managed Services for multiple customers. • Own customer service delivery across Oracle Cloud and Oracle E-Business Suite engagements. • Ensure achievement of contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). • Conduct regular service review meetings with customers. • Drive customer satisfaction and continuous service improvement initiatives. •...