Senior Technical Support Engineer - West Coast

Vertex · US

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Job Description: This role is for a dedicated West Coast support team, and applicants must be residents of Washington, Oregon, Idaho, Nevada, or Arizona. • Own complex customer issues from initial assignment through final resolution; serve as the primary contact for high-priority and escalated cases, including executive-level escalation calls and customer-facing meetings. • Troubleshoot highly complex technical issues spanning databases, APIs, web services, networking, cloud...