Senior Service Manager

Alight · Noida, IN

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Designation - Senior Service Manager (SSM) Key Expectations Own overall performance of the team and ensure delivery of agreed client outcomes. Responsible and accountable to assist and meet Operations SLA for the client. Responsible for auditing for ongoing process on the client. Responsible to lead and drive clients facing mails and project on time within threshold with timely updates to stakeholder. Weekly connect with colleagues to ensure right expectation and...