Senior. Officer/Officer - Customer Experience
Role & Responsibilities: Key highlights of the role are listed below (purely indicative and not limiting): This position would include the mentioned set of responsibilities but not limited to: • Understand customer concerns and provide appropriate solutions or escalate to relevant teams. • Respond to customer emails within defined TAT • Ensure responses are grammatically correct, clear, and empathetic. • Use predefined templates where applicable, while customizing responses...
- Customer Experience