Senior Microsoft 365 Operations Specialist

Ksb · Pune, IN

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Technical Delivery Second Level operational support for Microsoft 365 within clearly defined boundaries: M365 Second Level Support Incident and service request handling Analysis of user issues (authentication, access, permissions) Troubleshooting in Teams, SharePoint, OneDrive, Outlook Documentation and structured escalation Execution of standard changes based on approved runbooks Security / Defender – Triage & Basic Response Participate in global support reviews Work within...