Senior Manager, Workforce Management | New York, NY

Talkiatry · IN

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As Senior Manager, Analytics & Workforce Management (WFM), you’ll serve as the analytical and operational backbone for Core Operations – enabling data-driven decision-making, optimized workforce performance, and accountability across a 400+ omni-channel Patient Care Coordinator (PCC) organization. Reporting directly to the VP of Operational Excellence, you’ll lead building our workforce planning model, design and execution of performance analytics, and reporting frameworks...