Senior Manager - Service & Process
Purpose of the Role • To monitor, track and support THD complaints at primary level • To segregate cases and assigning the job to next level • Closure of complaints & feedback to next level Job Responsibility • Monitor the THD complaints and proactive support to field for resolution of vehicle issues • Segregate the cases and assigning the job to respective agencies, RTSMs/COC and track till closure • Ensure closure of complaints within TAT • Identify new failure modes and...
- Vehicle diagnostics