Senior Manager - Service Digitization
Purpose of the Role To create and manage customer and channel partner related Service business processes in the domain of PVBU Field Service (Domestic).To manage PVBU Customer care (Domestic) service department's Business IT needs acting as a SPOC and as bridge between core business functions and various IT (internal and external) vendors Job Responsibility Service Process · Engage with field, dealer teams other stakeholders of customer care to map current-state aftersales...
- Service Digitisation