Senior Manager - Regional Customer Care
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Purpose of the Role The role will be responsible for deploying & monitoring the Customer Care activities & Service processes at Channel partner workshops; providing technical support and handling customer complaint escalations; to enhance customer satisfaction, promote retention tools and monitor workshop performance & revenue aspects; Conduct workshop audits for Manpower, Infrastructure & Process compliances as per organizational policies & drive continuous improvement Job...
- Aftersales Services
- Customer Engagement Strategy
- Customer Experience
- customer satisfaction
- customer retention
- service quality