Senior Manager, Incident Management
About the team Zillow Group is seeking a Senior Manager, Incident Management (M4) to lead our incident and problem management function and elevate how we drive operational excellence across production systems. This role owns the strategy, process, and people behind incident response and problem management, ensuring we not only resolve incidents quickly but prevent recurrence and continuously raise the bar on reliability. At the M4 level, success is anchored in four core...
- LLM
- Jira
- ServiceNow