Senior Genesys Voice Network Engineer
What success looks like in this role: Responsible to develop, implement and troubleshoot call flows in Cloud Contact center environment • Coordinate with other teams in testing and support of Cloud Contact Center Disaster Recovery plans. • Provide support to IP phones, IP softphones, Video endpoints • Coordination/monitoring of vendor maintenance requests and activities. • Work with Telecom carriers and technicians to resolve carrier problems. • Provide support for the...