Senior Director, Process Management- Workforce Operations & Enablement (Hybrid)

Capital One · McLean, IN

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Senior Director, Process Management- Workforce Operations & Enablement (Hybrid) As the Senior Director of Workforce Operations & Enablement for the Capital One contact center, you will lead an organization of process managers, directors, and analysts to deliver workforce services governing the International Card Agent Servicing workforce, improve network efficiency and health, and drive results across Capital One. Reporting directly to the VP of Workforce & Network, you will...