Senior Associate – Service Delivery
Primary Roles & Responsibilities: Respond to calls, tickets and emails, and troubleshoot reported issues in a Service desk environment. Troubleshoot escalated issues and help L1 support team to resolve end user’s trouble tickets. Consult and collaborate with other IT departments to resolve issues quickly and efficiently, when needed. Escalate unresolved issues to the appropriate internal channel Diagnose and troubleshoot applications, operating systems and software issues,...
- Azure