Senior Applications Support Specialist

Ensono · Pune, IN

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Key Responsibilities Incident & Problem Management • Lead major incident (MI) bridges and restore service with minimum business impact. • Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra. • Own technical RCAs, drive long‑term and systemic remediation. • Identify recurring failure patterns and risks. Reliability Engineering • Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns. • Tune JVM parameters, analyze...