Senior Analyst

eClerx · Chandigarh, IN

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Job Title: Quality Senior Analyst - Chat/Voice Process Job Summary: We are seeking a skilled and detail-oriented BPO Quality senior Analyst for our Chat/Voice Process to ensure the highest standards of customer service and operational excellence. As a Quality senior Analyst, you will be responsible for monitoring and assessing the quality of Chat/Voice interactions between our customer service representatives and customers. Your primary focus will be to analyze Chat/Voice...