Quality Assurance Specialist

Integritymarketing · Harrisburg, US

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Responsible for reviewing sales calls and tracking call quality as well as reviewing and running audits on other resources as needed. ESSENTIAL FUNCTIONS AND BASIC DUTIES • Review and report on inbound/outbound calls for the Sales Department. • Stay up to date with Sales processes and procedures, Medicare information, CMS compliance, and Ritter[DP1.1] and Integrity tools/services. • Consult with Learning Development[DP2.1] and Resource Development teams periodically to...