Production Support Engineer (L2, Customer-Facing)

FIS · PUNE, IN

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Production Support Engineer (L2, Customer-Facing) Sits within a newly acquired startup building an AI-enabled, autonomous banking platform for Tier-1 financial institutions within the banking group. The Production Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues across modern banking platform environments. This is a level 2 role: the engineer takes tickets directly from Tier-1 banks, with no first-line team in front, reproduces...