Operations Analyst

Morningstar · Mumbai, IN

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Responsibilities: · Independently maintain a high sense of ownership of the issues in the product ticket queue to be responsive and provide timely updates, follow-up, expedition, and resolution. · Independently prioritize issues and workload by severity and impact, while ensuring quality and meeting deadlines. · Independently analyse, recreate, document, communicate and monitor escalated issues using Salesforce, Jira, and other internal applications and reporting tools. ·...