Ocean Customer Experience Team Lead - Korean Speaker

Maersk · China, CN

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Job Description Summary Leads the execution of Ocean Customer Experience operations within a defined team scope by driving performance management, ensuring high-quality customer issue resolution, and supporting continuous process improvements. Acts as a bridge between strategy and execution to deliver consistent, customer-centric outcomes Accountabilities •Execution of Ocean CX strategy within team scope •Team performance management (productivity, quality, SLA, engagement)...