Microsoft Dynamics (D365)

Zensar · Pune, IN

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Experience 5 to 7 Years Role Summary We are looking for a skilled Dynamics 365 Telephony Lead with functional experience in CTI integrations, contact center solutions, omnichannel capabilities, and telephony platforms integrated with Microsoft Dynamics 365 Customer Service, telephony voice. Should have experience with Greenfield implementation. Functional Testing • Configure and validate inbound and outbound call flows. • Creating users and personas • Test IVR routing, call...